Frequently Asked Questions
Everything you need to know about Gridapps Testimonials. from collecting customer stories and editing videos, to embedding widgets and managing your account. If you don’t find your answer, our team is just a message away.
1. What is Gridapps Testimonials and how does it work?
Gridapps Testimonials is a platform that helps you collect, edit, manage, and publish authentic video and written testimonials. Your customers can record instantly using the Chrome extension or a shared link, and you can publish them on your website using conversion-optimized widgets.
2. Do my customers need an account to submit testimonials?
No. Submitters do not need an account. They can record or write a testimonial instantly from any device.
3. Is Gridapps suitable for SaaS companies, agencies, or service businesses?
Yes. Gridapps is designed for SaaS teams, agencies, freelancers, coaches, creators, and any business that wants to build trust through customer stories.
4. How can I request a testimonial from a customer?
You can collect testimonials using:
Shareable request links
The Gridapps Chrome extension
Embedded forms on your website
Direct submissions via your Wall of Love
5. Can customers record video testimonials without downloading anything?
Yes. They can submit videos directly via browser, no app download required.
6. Can I collect written testimonials and ratings too?
Yes. Gridapps supports written reviews, star ratings, and long-form responses alongside video testimonials.
7. Can I customize my testimonial request form?
Yes. You can customize questions, branding, instructions, and even upload a welcome/thank-you video.
8. Does Gridapps have a built-in video editor?
Yes. You can trim videos, add captions, crop, brand them, remove silence, and generate social-ready clips using our Studio editor
9. Can Gridapps auto-caption videos?
Yes, our AI automatically generates accurate captions for every video.
10. Can I add my brand colors, fonts, and logo to videos?
Yes. Brand Kit allows you to add your brand identity across all testimonial videos.
11. How can I embed testimonials on my website?
Use our widgets:
Carousel
Grid
Wall of Love
Masonry
Marquee
Single video embed
Copy the embed code and paste it into your website or page builder.
12. Do widgets impact website performance?
No. Widgets are lightweight, fast, and optimized for SEO and page speed.
13. Can I customize widget colors and layout?
Yes. All widgets support color customization, layout options, spacing, and branding.
14. What does the Gridapps Chrome extension do?
It allows customers to record video testimonials instantly from any Chrome-based browser, including Chrome, Edge, Brave, and Opera.
15. Is the Chrome extension free?
Yes. The extension is free to install and use.
16. Can I automate testimonial collection with Zapier?
Yes. You can connect Gridapps with Zapier to automate workflows like notifications, approvals, or customer follow-ups.
17. Is there a free plan available?
Yes. Gridapps offers a free plan with core testimonial features. Upgrade for advanced editing, widgets, analytics, and branding.
18. Does Gridapps share my testimonial data with third parties?
No. Your data is never sold or shared except where required to operate the service.
19. Why is my testimonial widget not showing on my website?
Common reasons include browser caching, missing embed code, or script-blocking plugins. Refresh your page or re-embed the code.
20. Do you offer team collaboration features?
Yes, admin controls, team roles, and shared workspace options to help your team stay organized and work together more efficiently.
21. How long does it take to set up Gridapps on my website?
Less than 5 minutes.
Copy an embed code → paste into your website → done. It works with Webflow, Framer, WordPress, Shopify, and any custom site.
22. Is this good for early-stage startups?
It’s perfect for them. Early-stage companies struggle most with trust. A few powerful video testimonials can make your product feel established, reduce friction, and help early buyers feel confident.
23. What if I want to import existing testimonials from elsewhere?
You can! Upload videos from Zoom, Google Meet, Loom, or your phone. Add text testimonials manually or import CSV files. Gridapps becomes your all-in-one library, not just for new content but your past content too.
24. Can I collect testimonials in multiple languages?
Yes. Customers from any region can submit in their own language because the recorder is universal. You can tag testimonials by language and even create language-specific walls or widgets.
25. Do video testimonials take up too much storage?
Yes. Customers from any region can submit in their own language because the recorder is universal. You can tag testimonials by language and even create language-specific walls or widgets.
26. What if someone submits a bad or unusable video?
It happens!
That’s why we allow:
re-requesting from the same customer
editing out awkward parts
trimming down mistakes
adding text overlays for clarity
You’re never stuck with unusable content.
Ready to turn customer love into conversions?
Trusted by fast-growing startups, global brands, agencies, and solo founders. Collect, edit, and publish testimonials
that drive real business results. Start today with zero friction.
No coding skill required.
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